Refund Policy

JAV Smart Board

lf you purchased a JAV Smart Board(s) directly from JAV, you can request a return withinthe first 60 days after you have received delivery of your product. However, you need to pay theretum delivery fee (The cost depends on what logistics provider you choose). For Amazon purchases, please contact Amazon's after-sale javsmartboard@outlook.com. lf it is past the 60 days since you received your purchase, unfortunately, we CANNOT offer you a refund orexchange.

Please keep all original packaging in case you need to do a return. The product must not bedamaged and must be shipped back to the nearest returm location for your country with all theincluded accessories and original packaging in order to be eligible for a full refund. (US retumlocation is 709 Enterprise Drive, Suite 200, Flower Mound, TX 75028).

JAV will need to inspect the product before we can issue a refund.

lf the retum is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is notrequired to bear the shipping fee for this reason.

We also accept return items if they are defective or damaged on arrival.

To request a return or exchange, please fill in the support request form.

There are certain situations where only partial refunds are granted:
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Once an order has shipped, it cannot be canceled. lf you refuse an order, it will then fall under ourstandard return policy, where return shipping costs will be deducted from your refund.

Refunds

Once your retumed product is received and inspected, we will send you an email to notify you thatwe have received your retumed item. We will also notify you of the approval or rejection of yourrefund.

lf you are approved, then your refund will be processed, and a credit will automatically be applied toyour credit card or original method of payment. Refunds are generally processed within 7 businessdays after we receive your item and find it eligible for a return.

Late or Missing Refunds

If you haven't received a refund and it has been more than 5 days since we processed your refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank, There is often some processing time before a refund is posted.

lf you've done all of this and you still have not received your refund yet, please contact us at javsmartboard@outlook.com.

Exchanges

We replace items if they are defective or damaged on arrival. Damaged or defective products mustbe reported within 7 business days of delivery to be eligible for an exchange.

If you would like to exchange your JAV product for the same item, please indicate that you need areplacement item when contacting us via email javsmartboard@outlook.com., and be sure to confirmyour shipping address. JAV will replace your damaged item with a brand new replacement and willcover the shipping both ways.

All shipping damages or missing items must be reported within 7 business days upon the receipt ofthe product. JAV is not responsible for shipping damages reported after such period.

Shipping

Upon review of your return or exchange request, JAV will provide a shipping label for you to retumnthe product. You will be responsible for paying for your own shipping and handling costs forreturning your item. These costs are non-refundable.