Please keep all original packaging in case you need to do a return. The product must not bedamaged and must be shipped back to the nearest returm location for your country with all theincluded accessories and original packaging in order to be eligible for a full refund. (US retumlocation is 709 Enterprise Drive, Suite 200, Flower Mound, TX 75028).
JAV will need to inspect the product before we can issue a refund.
lf the retum is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is notrequired to bear the shipping fee for this reason.
We also accept return items if they are defective or damaged on arrival.
To request a return or exchange, please fill in the support request form.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Once an order has shipped, it cannot be canceled. lf you refuse an order, it will then fall under ourstandard return policy, where return shipping costs will be deducted from your refund.