Shipping & Delivery Policy

1. Type of Transport

Delivery time: delivery within 5-8 working days of placing an order, urgent orders cannot be delivered during holidays.

Orders and shipments: all orders are processed, verified, quality checked and packaged within 1-2 working days.

If there is a delay, such as the delay of the product to the warehouse on the same day, the loistics problem cannot be delivered in time, etc., we will contact you in time by email.

Holiday orders, we will process them for you within 72 hours. For urgent orders, you can contact us in the mail, and we will process your order in time.

During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.

The express companies we cooperate with and commonly used are: UPS and FedEx.

2. Shipping

First of all, we support free shipping and delivery within the 48 contiguous United States.

If you live some where else, contact us at javsmartboard@outlook.com. We willtry our best to find a solution. However, we can not ship to PO Boxes, APO (Army Post Office), FP0 (Fleet Post Office), DpO (Diplomatic Post Office) or to freightforwarders.

Tax and duties: Kindly noted that taxes and duties are not included in the price of good you purchase from ourwebsite. Buvers should be responsible for any taxes and duties in order to receive the package, These fees are not collected by JAV so we cannot advise the amount, and it cannot be refunded, either. Please contact your local Customs Authority for information.

3. Update order delivery

If you want to change the address before the product is sent, you can contact us in the email, we know the informationof your order update, and we will deliver the goods to you according to the accurate address. lf you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

Update the order in transit: lf you want to update the order address after the item is sent, you can contact us in the e-mail, we will communicate with the logistics provider, and we may charge a certain amount for changing the delivery location, Or it may be unsuccessful to modify the address, Or we will give vou a contact number, and you will communicate directly with the courier lit is recommended to carefully check the order information when purchasingso as to avoid unnecessary troubles

4. The item never arrived (lost in transit)

If you have never received the purchased product, please rest assured, we wil reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.